Falconet

Estimate request forms for trades and home services

A request form that asks your callback questions before the customer hits send, so the callback isn't spent finding out what the job is.

What's wrong with the requests you get now?

If a new job reaches you as a voicemail left while your hands were full, an email, or the contact box on your website (name, email, message), you know how the message goes.

"Water coming through the ceiling, please call."

No address. No photo. Nothing about whether the caller owns the place or rents it, or whether there's a bathroom upstairs. So the first step on every request is a phone call to ask the questions the message didn't, often at the end of a day on site, and sometimes twice, because the customer doesn't pick up either.

That callback is your real intake form. It's just read aloud, one customer at a time.

What does a better request form do?

It asks your callback questions before the customer hits send.

• It asks for the job type first, then only the questions that job needs. A gutter request never walks through the water heater questions.
• It won't send without the address, and it won't take a phone number with a digit missing.
• The customer can attach a photo of the problem, taken with the phone already in their hand.
• A caller can get the same questions. Your voicemail greeting can send callers to the form on your website, and whoever answers a live call can open the form and fill it in as they talk.
• Someone new on the phones asks the questions you would, because the form puts the right next one in front of them.
• The request arrives with those answers already in it, and stays on record as what the customer told you.

You still make the call. You make it with the answers in front of you.

Isn't the contact form on my website enough?

The contact box on your website asks everyone the same few questions: name, email, message. Changing it often means going back to whoever built your site, and paying for their time. So it stays the way it was built.

A live form is yours to change. Add a question after a job that went sideways, or take out one nobody answers, the same day and without calling anyone.

Isn't a fillable PDF the same thing?

This isn't a fillable PDF. A PDF on your website asks the customer to download it, fill it in, save it and email it back. And it walks every customer through every question, whatever the job. A form on the page asks only what each job needs, and the request is in your inbox the moment they send it.

Does it work on a phone?

Yes. Customers can fill it in on a phone, and you can read each request on yours, between jobs.

Do I need a website for this?

No. The form has its own link. Text it to a customer, add it to your email signature, or print it as a QR code on the van or the back of an invoice. If you do have a site, the form can sit there in place of the contact box.

Can a customer pay a deposit with the request?

Yes. Connect a payment processor to the form, and the customer pays the deposit as they send the request.

What does the customer see after they hit send?

A confirmation you write, on screen the moment they send, which can say when you'll call back. A copy of what they told you can also go to their email, sent by the form, not by you.

Who gets the request?

Whoever you choose. It can reach you and the person who schedules at the same time, so nobody waits on a forward.

Who is this not for?

If you already run a field-service system with online booking built in, a separate request form is one more place for a job to land. Use the booking you already have. A large office with many people building forms is a different conversation too.

This is for the business whose requests still come in by phone, email or a contact box. Whether the form can write into your dispatch or scheduling software depends on which one you run, so tell me, and we'll look at what connecting it takes.

What does it cost?

The platform we deploy on has a free entry tier, and the form we build runs on it. The free tier shows the platform's own branding on the form and has some monthly limits. A business that outgrows the free tier can move to a paid one, on terms the platform sets, not us.

Quinn